APA
Vervest P., Dunn A., . (2000). How to win customers in the digital world : total action or fatal inaction. Berlin: Springer.
Chicago
Vervest Peter, Dunn Al, . 2000. How to win customers in the digital world : total action or fatal inaction. Berlin: Springer.
Harvard
Vervest P., Dunn A., . (2000). How to win customers in the digital world : total action or fatal inaction. Berlin: Springer.
MLA
Vervest Peter, Dunn Al, . How to win customers in the digital world : total action or fatal inaction. Berlin: Springer. 2000.