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Secrets of customer relationship management : it's all about how you make them feel

Barnes, James G.

Secrets of customer relationship management : it's all about how you make them feel - New York, N.Y. : McGraw-Hill, 2001 - 316

ISBN: 0071362533

Subjects--Topical Terms:
CUSTOMER RELATIONS

LC Class. No.: HF5415.5 / B376S

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