APA
Crego E. T. J., Schiffrin P. D., . (1995). Customer-centered reengineering : remapping for total customer value. New York, N.Y: Irwin.
Chicago
Crego Edwin T Jr, Schiffrin Peter D, . 1995. Customer-centered reengineering : remapping for total customer value. New York, N.Y: Irwin.
Harvard
Crego E. T. J., Schiffrin P. D., . (1995). Customer-centered reengineering : remapping for total customer value. New York, N.Y: Irwin.
MLA
Crego Edwin T Jr, Schiffrin Peter D, . Customer-centered reengineering : remapping for total customer value. New York, N.Y: Irwin. 1995.