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Service management : operations, strategy, and information technology

Fitzsimmons, James A.

Service management : operations, strategy, and information technology - 2nd ed. - Boston, Mass. : Irwin/McGraw-Hill, 1998 - 613 p.

ISBN: 0071157093

Subjects--Topical Terms:
SERVICE INDUSTRIES--MANAGEMENT

LC Class. No.: HD9980.5 / F579S 1998

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