APA
Brown S. A., Martenfeld M. B. & Gould A. (1990). Creating the service culture : strategies for Canadian business. Scarborough: Prentice-Hall Canada.
Chicago
Brown Stanley A, Martenfeld Marvin B and Gould Allan. 1990. Creating the service culture : strategies for Canadian business. Scarborough: Prentice-Hall Canada.
Harvard
Brown S. A., Martenfeld M. B. and Gould A. (1990). Creating the service culture : strategies for Canadian business. Scarborough: Prentice-Hall Canada.
MLA
Brown Stanley A, Martenfeld Marvin B and Gould Allan. Creating the service culture : strategies for Canadian business. Scarborough: Prentice-Hall Canada. 1990.