APA
Ott E. R., Schilling E. G. & Neubauer D. V. (2000). Process quality control : troubleshooting and interpretation of data. New York, N.Y: McGraw-Hill.
Chicago
Ott Ellis Raymond, Schilling Edward G and Neubauer Dean V. 2000. Process quality control : troubleshooting and interpretation of data. New York, N.Y: McGraw-Hill.
Harvard
Ott E. R., Schilling E. G. and Neubauer D. V. (2000). Process quality control : troubleshooting and interpretation of data. New York, N.Y: McGraw-Hill.
MLA
Ott Ellis Raymond, Schilling Edward G and Neubauer Dean V. Process quality control : troubleshooting and interpretation of data. New York, N.Y: McGraw-Hill. 2000.