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Design and management of service processes : keeping customers for life

Ramaswamy, Rohit

Design and management of service processes : keeping customers for life - Reading, Mass. : Addison-Wesley Pub.Co., 1996 - 424

Subjects--Topical Terms:
CUSTOMER SERVICES--MANAGEMENT
SERVICE INDUSTRIES--QUALITY CONTROL
PRODUCTION PLANNING
TOTAL QUALITY MANAGEMENT

LC Class. No.: HF5415.5 / R352D

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Design and management of service processes : keeping customers for life

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