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Strategic management of services : framework and cases /

Das, Ranjan

Strategic management of services : framework and cases / Ranjan Das - Delhi : Oxford Univ. Press, 1997 - 435 p. : ill.

Includes bibliographical references

ISBN: 0195641701

Subjects--Topical Terms:
SERVICE INDUSTRIES--MANAGEMENT--INDIA
SERVICE INDUSTRIES--MANAGEMENT--CASE STUDIES--INDIA

LC Class. No.: HD9987 .I42 / D37S

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Strategic management of services : framework and cases /

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