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Capturing customers' hearts : leave your competition to chase their pockets /

Clegg, Brian

Capturing customers' hearts : leave your competition to chase their pockets / Brian Clegg - London : Financial Times/Prentice Hall, 2000 - 223 p.

Includes bibliographical references and index

ISBN: 0273649310

Subjects--Topical Terms:
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION

LC Class. No.: HF5415.5 / C533C

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Capturing customers' hearts : leave your competition to chase their pockets /

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