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Customer culture : how FedEx and other great companies put the customer first every day /

Basch, Michael D.

Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch - Upper Saddle River, N.J. : Financial Times/Prentice Hall, c2002 - 274 p. : ill. - Financial Times Prentice Hall books .

Includes index

ISBN: 0130353310

Subjects--Topical Terms:
CORPORATE CULTURE
ORGANIZATIONAL EFFECTIVENESS
QUALITY OF WORK LIFE
CUSTOMER LOYALTY
CORPORATE CULTURE--CASE STUDIES
ORGANIZATIONAL EFFECTIVENESS--CASE STUDIES

LC Class. No.: HD58.7 / B372C

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Customer culture : how FedEx and other great companies put the customer first every day /

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