APA
Kasavana M. L., Brooks R. M., . (2001). Managing front office operations. Lansing, Mich: Educational Institute of the American Hotel & Lodging Association.
Chicago
Kasavana Michael L, Brooks Richard M, . 2001. Managing front office operations. Lansing, Mich: Educational Institute of the American Hotel & Lodging Association.
Harvard
Kasavana M. L., Brooks R. M., . (2001). Managing front office operations. Lansing, Mich: Educational Institute of the American Hotel & Lodging Association.
MLA
Kasavana Michael L, Brooks Richard M, . Managing front office operations. Lansing, Mich: Educational Institute of the American Hotel & Lodging Association. 2001.