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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

Thompson, Harvey

The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson - New York, N.Y. : McGraw-Hill, c2000 - 247 p. : ill.

Includes index

ISBN: 0071352104

Subjects--Corporate Names:
INTERNATIONAL BUSINESS MACHINES CORPORATION--CUSTOMER SERVICES

Subjects--Topical Terms:
Customer Services
CUSTOMER RELATIONS
SUCCESS IN BUSINESS

LC Class. No.: HF5415.5 / T465C

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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

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