Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. , international ed. - Boston, Mass. : McGraw-Hill, c2006 - 605 p. : ill., map + 1 CD-ROM
Includes bibliographical references and indexes
0071244409
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S 2006
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed. , international ed. - Boston, Mass. : McGraw-Hill, c2006 - 605 p. : ill., map + 1 CD-ROM
Includes bibliographical references and indexes
0071244409
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S 2006
