Crisis communications : a casebook approach /
Crisis communications : a casebook approach / Kathleen Fearn-Banks - 2nd ed. - Mahwah, N.J. : Lawrence Erlbaum Associates, 2002 - 354 p. : ill.
Includes bibliographical references and index
0805836047
PUBLIC RELATIONS--MANAGEMENT--CASE STUDIES
CRISIS MANAGEMENT--CASE STUDIES
ADVERTISING--CASE STUDIES
HD59 / F427C 2002