A guide to computer user support for help desk & support specialists /
A guide to computer user support for help desk & support specialists / A guide to computer user support for help desk and support specialists Fred Beisse. - 3rd ed. - Australia : Thomson/Course Technology, c2004. - 554 p. : ill. + 2 CD-ROMs
Includes bibliographical references and index
0619215100
END-USER COMPUTING
COMPUTER SERVICE INDUSTRY
COMPUTER TECHNICAL SUPPORT
QA76.9 .E53 / B447G 2004