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Crisis management by apology : corporate response to allegations of wrongdoing /

Hearit, Keith Michael

Crisis management by apology : corporate response to allegations of wrongdoing / Keith Michael Hearit - Mahwah, N.J. : Lawrence Erlbaum Associates, c2006 - 250 p. - LEA's communication series .

Includes bibliographical references and indexes

ISBN: 0805837892

Subjects--Topical Terms:
CORPORATE IMAGE
CRISIS MANAGEMENT
APOLOGIZING
CORPORATIONS--PUBLIC RELATIONS
Business communication

LC Class. No.: HD59.2 / H427C

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Crisis management by apology : corporate response to allegations of wrongdoing /

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