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This is service design thinking : basics--tools--cases /

This is service design thinking : basics--tools--cases / concept and editing Marc Stickdorn, Jakob Schneider ; authors Kate Andrews ... [et al.]. - Hoboken, N.J. : Wiley, c2011. - 373 p. : ill. (some col.).

Includes bibliographical references and index

ISBN: 9781118156308

Subjects--Topical Terms:
Service industries--Management
Customer Services
Creative ability in business
Lateral thinking

LC Class. No.: HF 5415.5 / T447

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