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Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries /

Ptacek, Rob

Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. - Chelsea, Mich. : MSC Media, c2011. - 520 p. : ill., forms.

Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries! Includes index

ISBN: 9781450766333

Subjects--Topical Terms:
Customer services--Quality control
Service industries--Customer services--Quality control
Six sigma (Quality control standard)
Lean manufacturing

LC Class. No.: HF 5415.5 / P722P

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Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries /

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