Service management : operations, strategy, information technology /
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi - 8th ed., international ed. - New York, N.Y. : McGraw-Hill Irwin, 2014. - xviii, 524 p. : ill. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and indexes
9781259010651
Service industries--Management.
HD9980.5 / F579S 2014
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi - 8th ed., international ed. - New York, N.Y. : McGraw-Hill Irwin, 2014. - xviii, 524 p. : ill. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and indexes
9781259010651
Service industries--Management.
HD9980.5 / F579S 2014
