Communicating with customers : service approaches, ethics, and impact (Record no. 158812)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00797nam0a22002170a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000072040 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250307073957.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s1998 xxu 000 0 eng d |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2001073074 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | Z322C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zabava Ford, Wendy S. |
| 9 (RLIN) | 43307 |
| 245 10 - TITLE STATEMENT | |
| Title | Communicating with customers : service approaches, ethics, and impact |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cresskill, N.J. : |
| Name of publisher, distributor, etc. | Hampton Press, |
| Date of publication, distribution, etc. | 1998 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 175 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Services |
| 9 (RLIN) | 16614 |
| Topical term or geographic name entry element | CUSTOMER RELATIONS |
| 9 (RLIN) | 11640 |
| Topical term or geographic name entry element | Business communication |
| 9 (RLIN) | 166353 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0305 āļāļāļ°āļāļīāđāļāļĻāļĻāļēāļŠāļāļĢāđ. āļāļĢāļ°āļāļēāļŠāļąāļĄāļāļąāļāļāđ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāļ·āđāļāļāļēāļĢāļāļđāļāđāļ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāļŠāļģāļāļąāļāļāļēāļ |
| 997 ## - BU TRANSFER | |
| -- | 05 |
| -- | āļāļĢāļ°āļāļēāļŠāļąāļĄāļāļąāļāļāđ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāļ·āđāļāļāļēāļĢāļāļđāļāđāļ āļāļēāļĢāļŠāļ·āđāļāļŠāļēāļĢāđāļāļŠāļģāļāļąāļāļāļēāļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Checked out | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Closed Shelves (Contact Library Staff) | 2019-04-22 | 4 | 12 | HF5415.5 Z322C | 231134 | 2025-08-09 | 2025-01-13 | 2025-01-13 | 2019-04-22 | Books |
