The customer service activity book : (Record no. 214046)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01377nam0a22002890a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000135994 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250304165233.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | s2005 xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0814472591 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2005003560 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | D626C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Doane, Darryl S. |
| 9 (RLIN) | 105623 |
| 245 14 - TITLE STATEMENT | |
| Title | The customer service activity book : |
| Remainder of title | 50 activities for inspiring exceptional service / |
| Statement of responsibility, etc. | Darryl S. Doane, Rose D. Sloat |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, N.Y. : |
| Name of publisher, distributor, etc. | AMACOM, |
| Date of publication, distribution, etc. | c2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 302 p. : |
| Other physical details | ill. |
| 500 ## - GENERAL NOTE | |
| General note | Rev. ed. of: 50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat. c2002 |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Services |
| 9 (RLIN) | 16614 |
| Topical term or geographic name entry element | SERVICE INDUSTRIES WORKERS |
| General subdivision | TRAINING OF |
| 9 (RLIN) | 105624 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sloat, Rose D. |
| 9 (RLIN) | 105625 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| b | 200506290057 |
| p | 1750.00 |
| n | BUR |
| r | SID02 RONO20050253 ORDNO17 |
| t | 10 |
| c | 10 |
| l | B |
| h | HF5415.5 |
| j | 0 |
| i | D626C |
| b | 200506290058 |
| p | 1750.00 |
| n | BUR |
| r | SID02 RONO20050253 ORDNO17 |
| t | 10 |
| c | 10 |
| l | B |
| h | HF5415.5 |
| j | 0 |
| i | D626C |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | A47077 |
| Link information for field corresponding to 9XX field | Jul 6 2005 2:29PM |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 997 ## - BU TRANSFER | |
| -- | 02 |
| -- | āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē - āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Total Renewals | Full call number | Barcode | Checked out | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-05-30 | 4 | 12 | HF5415.5 D626C | 200506290057 | 2025-08-09 | 2025-01-13 | 2025-01-13 | 2019-05-30 | Books | |||
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-05-30 | HF5415.5 D626C | 200506290058 | 2019-05-30 | 2019-05-30 | Books |
