Exceptional service, exceptional profit : (Record no. 236646)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01023nam0a22002770a04500 |
| 001 - CONTROL NUMBER | |
| control field | 000291456 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250304165233.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140521s2010 nyu f 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814415382 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 2010003429 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | I533E |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Inghilleri, Leonardo |
| 9 (RLIN) | 135793 |
| 245 10 - TITLE STATEMENT | |
| Title | Exceptional service, exceptional profit : |
| Remainder of title | the secrets of building a five-star customer service organization / |
| Statement of responsibility, etc. | Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, N.Y. : |
| Name of publisher, distributor, etc. | AMACOM, |
| Date of publication, distribution, etc. | c2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 170 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Services |
| 9 (RLIN) | 16614 |
| Topical term or geographic name entry element | Consumer satisfaction |
| 9 (RLIN) | 7496 |
| Topical term or geographic name entry element | Customer loyalty |
| 9 (RLIN) | 21480 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Solomon, Micah |
| 9 (RLIN) | 135794 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| b | 201009210121 |
| p | 878.00 |
| n | BUR |
| r | SID02 RONO20100446 ORDNO43 |
| g | PC |
| t | 10 |
| c | 190 |
| l | B |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | A54083 |
| Link information for field corresponding to 9XX field | 20150114 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0200 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ (Business administration) āļŦāļĨāļąāļāļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļąāļāļāļēāļĢāļāļąāđāļ§āđāļ |
| 997 ## - BU TRANSFER | |
| -- | 00 |
| -- | āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-08-26 | HF5415.5 I533E | 201009210121 | 2019-08-26 | 2019-08-26 | Books |
