5 star service : (Record no. 247710)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00897nam a2200289 i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 000310744 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302075544.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150706s2015 enka f 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781292100203 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | H466F 2015 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Heppell, Michael, |
| Relator term | author. |
| 9 (RLIN) | 149351 |
| 245 10 - TITLE STATEMENT | |
| Title | 5 star service : |
| Remainder of title | how to deliver exceptional customer service / |
| Statement of responsibility, etc. | Michael Heppell. |
| 246 3# - VARYING FORM OF TITLE | |
| Title proper/short title | Five star service |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Third edition. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Harlow : |
| Name of producer, publisher, distributor, manufacturer | Pearson Education, |
| Date of production, publication, distribution, manufacture, or copyright notice | ÂĐ2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 273 pages : |
| Other physical details | illustrations. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | unmediated |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | volume |
| Source | rdacarrier |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 9 (RLIN) | 29925 |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 7496 |
| 946 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | 88-2 |
| b | New titles in February 2017 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | A47060 |
| Link information for field corresponding to 9XX field | 20170220 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| 997 ## - BU TRANSFER | |
| -- | mar |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-08-26 | HF5415.5 H466F 2015 | 2016000003821 | 2019-08-26 | 2019-08-26 | Books |
