The frictionless organization : (Record no. 256435)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01251nam a2200337Mi 4500 |
| 001 - CONTROL NUMBER | |
| control field | 256435 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | TH-BaBU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250302083407.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 220404s2022 cau fob ||1 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | YDX |
| Language of cataloging | eng |
| Transcribing agency | TH-BaBU |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781523000159 (electronic bk.) |
| International Standard Book Number | 9781523000142 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 3097677 |
| -- | (N$T) |
| System control number | (OCoLC)1309018581 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .P679 2022 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Price, Bill, |
| Dates associated with a name | 1950- |
| Relator term | author. |
| 9 (RLIN) | 166143 |
| 245 10 - TITLE STATEMENT | |
| Title | The frictionless organization : |
| Remainder of title | deliver great customer experiences with less effort / |
| Statement of responsibility, etc. | Bill Price, David Jaffe. |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | Oakland, Calif. : |
| Name of producer, publisher, distributor, manufacturer | Routledge, |
| Date of production, publication, distribution, manufacture, or copyright notice | ©2022. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource. |
| 336 ## - CONTENT TYPE | |
| Content type term | text |
| Source | rdacontent |
| 337 ## - MEDIA TYPE | |
| Media type term | computer |
| Source | rdamedia |
| 338 ## - CARRIER TYPE | |
| Carrier type term | online resource |
| Source | rdacarrier |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 11640 |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 9 (RLIN) | 29925 |
| Topical term or geographic name entry element | Consumer satisfaction. |
| 9 (RLIN) | 7496 |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Customer services. |
| 9 (RLIN) | 166144 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Jaffe, David, |
| Dates associated with a name | 1963- |
| Relator term | author. |
| 9 (RLIN) | 166145 |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677</a> |
| Public note | Electronic Resources |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | E-Book |
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