Entry Topical Term

Number of records used in: 1

001 - CONTROL NUMBER

• control field: 62363

003 - CONTROL NUMBER IDENTIFIER

• control field: TH-BaBU

005 - DATE AND TIME OF LATEST TRANSACTION

• control field: 20250302043319.0

008 - FIXED-LENGTH DATA ELEMENTS

• fixed length control field: 250302|| aca||aabn | a|a d

040 ## - CATALOGING SOURCE

• Original cataloging agency: TH-BaBU
• Transcribing agency: TH-BaBU

150 ## - HEADING--TOPICAL TERM

• Topical term or geographic name entry element: CUSTOMER SERVICES
• General subdivision: CASE STUDIES

670 ## - SOURCE DATA FOUND

• Source citation: Work cat.: (TH-BaBU)170545: Wiersema, Frederik Derk, ed. 62362, Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA, 1998