Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan

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Material type: Text

TextPublication details: Boston, Mass. : Harvard Business School Press, c2004Description: 216 p. : illISBN:

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.335 B378S (Browse shelf(Opens below))	Available	200505120037

Total holds: 0

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Previous	HF5415.335 ธ527ค ความสัมพันธ์ระหว่างคุณภาพการให้บริการและความพึงพอใจของลูกค้า : กรณีศึกษาเฉพาะนักท่องเที่ยวชาวญี่ปุ่นที่ซื้อสินค้าจากห้างสรรพสินค้าในเขตกรุงเทพมหานคร : รายงานการวิจัย = The relationship between service quality and customer satisfaction : a study of Japanese tourists shopping at department stores in Thailand /	HF5415.335 ฮ459ค คู่มือวัดความพึงพอใจของลูกค้า = How to measure customer satisfaction /	HF5415.335 ฮ459ค คู่มือวัดความพึงพอใจของลูกค้า = How to measure customer satisfaction /	HF5415.335 B378S Simply better : winning and keeping customers by delivering what matters most /	HF5415.335 B586D 2013 Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /	HF5415.335 G642S Superior customer satisfaction and loyalty : engaging customers to drive performance /	HF5415.335 J324B Business process mapping : improving customer satisfaction /	Next

Includes bibliographical references and index

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