Service management : operations, strategy, information technology / James A. Fittzsimmons, Mona J. Fitzsimmons

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TextSeries: The McGraw-Hill/Irwin seriesPublication details: New York, N.Y. : McGraw Hill, 2008Edition: 6th ed. , McGraw-Hill international edDescription: 537 p. : ill. (chiefly col.), map + 1 CD-ROMISBN:

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HD 9980.5 F579S 2008 (Browse shelf(Opens below))	Available	201009210159

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Includes bibliographical references and indexes

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