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Service management : operations, strategy, information technology / James A. Fittzsimmons, Mona J. Fitzsimmons

By: Contributor(s): Material type: TextTextSeries: The McGraw-Hill/Irwin seriesPublication details: New York, N.Y. : McGraw Hill, 2008Edition: 6th ed. , McGraw-Hill international edDescription: 537 p. : ill. (chiefly col.), map + 1 CD-ROMISBN:
  • 9780071263467
Subject(s): LOC classification:
  • HD 9980.5 F579S 2008
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