Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.

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Material type: Text

TextPublication details: Milwaukee, Wis. : ASQ Quality Press, c2010.Description: 124 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.335 G642S (Browse shelf(Opens below))	Available	2014000001382

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Includes bibliographical references and index.

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