Customer relationship management : concept, strategy, and tools / V. Kumar, Werner Reinartz.

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.5 K852C 2012 (Browse shelf(Opens below))	Available	2017000004005

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Previous						No cover image available	No cover image available	Next
Previous	HF5415.5 K379T Turn customer service into customer sales	HF5415.5 K379T Turn customer service into customer sales	HF 5415.5 K392D Driving loyalty : turning every customer and employee into a raving fan for your brand /	HF5415.5 K852C 2012 Customer relationship management : concept, strategy, and tools /	HF5415.5 L426H 2000 How to win customers and keep them for life	HF5415.5 L466A Auditing your customer service : the foundation for success	HF5415.5 L68P Product plus : how product + service = competitive advantage	Next

Includes bibliograpical references and index

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