Cook, Sarah  1955- <br/><br/>
Customer care : how to create an effective customer focus 

 - 3rd ed. 
 - London :  Kogan Page,  2000 
 - 215 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C664C 2000