Bruton, Noel <br/><br/>
How to manage the I.T. helpdesk 

 - Oxford :  Butterworth-Heinemann,  2000 
 - 220 
<br/><br/><label>ISBN: </label>0750638117 
<br/><br/><label>Subjects--Topical Terms: </label><br/>INFORMATION TECHNOLOGY--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>T58.64  / B787H