Katz, Bernard <br/><br/>
Turn customer service into customer sales 

 - Lincolnwood, Ill :  NTC LearningWorks,  1987 
 - 168 
<br/><br/><label>ISBN: </label>0844226157 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services<br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / K379T