Lynch, James J. <br/><br/>
Customer loyalty and success 

 - Hampshire :  Macmillan Business,  1995 
 - 292 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CONSUMER SATISFACTION<br/>Customer Services<br/>CUSTOMER RELATIONS
<br/><br/><label>LC Class. No.: </label>HF5415.5  / L962C