TY  - BOOK
AU  - Yeh,Raymond
AU  - Pearlson,Keri
AU  - Kozmetsky,George
TI  - Zero Time : providing instant customer value--every time, all the time
SN  - 0471382450
AV  - HF5415.5 Y43Z
PY  - 2000///
CY  - New York, N.Y.
PB  - Wiley
KW  - CUSTOMER RELATIONS
KW  - CONSUMER SATISFACTION
KW  - STRATEGIC PLANNING
ER  -