Gutek, Barbara A. <br/><br/>
The brave new service strategy : aligning customer relationships, market strategies, and business structures 

 - New York, N.Y. :  AMACOM,  2000 
 - 316 
<br/><br/><label>ISBN: </label>0814405274 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / G873B