TY  - BOOK
AU  - Zemke,Ron
AU  - Schaaf,Dick
TI  - The service edge : 101 companies that profit from customer care
SN  - 0453006477
AV  - HF5415.5 Z454S
PY  - 1989///
CY  - New York, N.Y.
PB  - New American Library
KW  - CUSTOMER SERVICE
KW  - UNITED STATES
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
ER  -