Wiersema, Frederik Derk, ed. <br/><br/>
Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA 

 - New York, N.Y. :  HarperBusiness,  1998 
 - 234 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CUSTOMER SERVICES--CASE STUDIES
<br/><br/><label>LC Class. No.: </label>HF5415.5  / C877