TY - BOOK AU - Bartel,Ann P. TI - Human resource management and performance in the service sector : the case of bank branches AV - HG1615.5 B377H PY - 2000/// CY - Cambridge, Mass. PB - National Bureau of Economic Research KW - BRANCH BANK KW - PERSONNEL MANAGEMENT KW - CANADA KW - SERVICE INDUSTRIES KW - HUMAN CAPITAL ER -