TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Marshak,Ronni T.
TI  - Customers.com : how to create a profitable business strategy for the Internet and beyond
AV  - HF5415.5 S492C
PY  - 1998///
CY  - New York, N.Y.
PB  - Times Business
KW  - CUSTOMER SERVICES
KW  - COMMUNICATION SYSTEMS
KW  - INTERNET MARKETING
KW  - WORLD WIDE WEB (INFORMATION RETRIEVAL SYSTEMS)
KW  - INTERNET (COMPUTER NETWORK)
ER  -