TY  - BOOK
AU  - Keen,Peter G.W.
AU  - Knapp,Ellen M.
TI  - Every manager's guide to business processes: a glossary of key terms & concepts for today's business leader 
SN  - 0875845754
AV  - HD30.17 K436E
PY  - 1996///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - INDUSTRIAL MANAGEMENT
KW  - TERMINOLOGY
KW  - BUSINESS
N1  - Includes index
ER  -