TY  - BOOK
AU  - Das,Ranjan
TI  - Strategic management of services: framework and cases 
SN  - 0195641701
AV  - HD9987 .I42 D37S
PY  - 1997///
CY  - Delhi
PB  - Oxford Univ. Press
KW  - SERVICE INDUSTRIES
KW  - INDIA
KW  - MANAGEMENT
KW  - CASE STUDIES
N1  - Includes bibliographical references
ER  -