TY  - BOOK
AU  - Ury,William
TI  - Getting past no: negotiating with difficult people 
SN  - 0553072749
AV  - BF637 .N4 U79G
PY  - 1991///
CY  - New York, N.Y.
PB  - Bantam
KW  - NEGOTIATION
N1  - Includes bibliographical references
ER  -