Ross, Catherine Sheldrick <br/><br/>
Conducting the reference interview :  a how-to-do-it manual for librarians / 
Catherine Sheldrick Ross, Kirsti Nilsen, Patricia Dewdney 
 - London :  Facet,  2002 
 - 241 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>1856044688 
<br/><br/><label>Subjects--Topical Terms: </label><br/>REFERENCE SERVICES (LIBRARIES)<br/>INTERVIEWING
<br/><br/><label>LC Class. No.: </label>Z711  / R677C