TY  - BOOK
AU  - Ross,Catherine Sheldrick
AU  - Nilsen,Kirsti
AU  - Dewdney,Patricia
TI  - Conducting the reference interview: a how-to-do-it manual for librarians 
SN  - 1856044688
AV  - Z711 R677C
PY  - 2002///
CY  - London
PB  - Facet
KW  - REFERENCE SERVICES (LIBRARIES)
KW  - INTERVIEWING
N1  - Includes bibliographical references and index
ER  -