TY - BOOK AU - DeLong,Thomas AU - Nanda,Ashish TI - Professional services: text and cases SN - 0072559209 AV - HD8038 .A1 D446P PY - 2003/// CY - Boston, Mass. PB - McGraw-Hill/Irwin KW - PROFESSIONS KW - MARKETING KW - CONSULTANTS KW - SERVICE INDUSTRIES KW - MANAGEMENT N1 - Includes bibliographical references and index ER -