Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 5th ed. , international ed. 
 - Boston, Mass. :  McGraw-Hill,  c2006 
 - 605 p. :  ill., map +  1 CD-ROM 
<br/><br/>Includes bibliographical references and indexes 
<br/><br/><label>ISBN: </label>0071244409 
<br/><br/><label>Subjects--Topical Terms: </label><br/>SERVICE INDUSTRIES--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9980.5  / F579S 2006