TY  - BOOK
AU  - Doane,Darryl S.
AU  - Sloat,Rose D.
TI  - The customer service activity book: 50 activities for inspiring exceptional service 
SN  - 0814472591
AV  - HF5415.5 D626C
PY  - 2005///
CY  - New York, N.Y.
PB  - AMACOM
KW  - Customer Services
KW  - SERVICE INDUSTRIES WORKERS
KW  - TRAINING OF
N1  - Rev. ed. of: 50 activities for achieving excellent customer service / Darryl S. Doane, Rose D. Sloat. c2002; Includes index
ER  -