TY  - BOOK
AU  - Beisse,Fred
TI  - A guide to computer user support for help desk & support specialists
SN  - 0619215100
AV  - QA76.9 .E53 B447G 2004
PY  - 2004///
CY  - Australia
PB  - Thomson/Course Technology
KW  - END-USER COMPUTING
KW  - COMPUTER SERVICE INDUSTRY
KW  - COMPUTER TECHNICAL SUPPORT
N1  - Includes bibliographical references and index
ER  -