Macfarlane, Ivor <br/><br/>
IT service management :  self-assessment workbook / 
Author: Ivor Macfarlane 
 - London :  British Standards Institution,  2002 
 - 63 p. :  ill. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>COMPUTER SERVICE INDUSTRY--MANAGEMENT
<br/><br/><label>LC Class. No.: </label>HD9696.67 .A2  / M323I