TY  - BOOK
AU  - Plunkett,Warren Richard
AU  - Attner,Raymond F.
AU  - Allen,Gemmy S.
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324227159
AV  - HD31 P586M 2005
PY  - 2005///
CY  - Australia
PB  - Thomson/South-Western
KW  - MANAGEMENT
N1  - Includes bibliographical references and index
ER  -